Welcome to myHealth. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the myHealth mobile application (the “App”) and related services.
1 Information We Collect
We collect information to provide you with safe and reliable healthcare services.
When you register or use our App, we may collect:
- Full name
- Mobile number (for registration and OTP verification)
- Gender, age, and other profile details
- Email address (if provided)
- Address (optional, for physical consultation purposes)
When using myHealth for healthcare services, we may collect:
- Health data shared by you (e.g., symptoms, test results, medical history)
- Consultation details and prescriptions
- Appointment history
For paid remote consultations:
- We collect necessary payment details (via secure third-party payment gateways).
- Payment data is processed by our payment partners and not stored directly on our servers.
We may collect technical information such as:
- Device type and operating system
- App version
- IP address and usage logs (for security and analytics)
2 How We Use Your Information
- Register and verify users through SMS OTP
- Facilitate doctor–patient appointments (remote and physical)
- Provide secure video or chat consultations
- Generate and deliver prescriptions
- Process payments and refunds
- Communicate appointment updates or reminders
- Improve our services and user experience
- Ensure compliance with legal and regulatory requirements
3 Data Sharing and Disclosure
We do not sell or rent your personal data. Your information may be shared only with:
- Registered doctors during consultations (medical details only relevant to your case).
- Payment gateway providers for processing payments.
- Technical service providers (hosting, SMS, etc.) to help operate the app.
- Legal authorities if required by law or to protect users’ safety.
4 Data Storage and Security
- Your data is stored securely on protected servers.
- We use encryption, access controls, and other security measures to prevent unauthorized access.
- Sensitive information such as OTPs and payment data is transmitted securely.
- Only authorized personnel can access user data when necessary for service operation.
5 Data Retention
We retain your data only as long as necessary to:
- Provide healthcare services
- Comply with legal obligations
- Resolve disputes or billing issues
You can request deletion of your data by contacting us (see Section 9).
6 Refund and Rescheduling Policy
In case of a failed or incomplete remote consultation:
- You may request a full refund, or
- Reschedule your appointment by contacting our support team.
Refunds are processed as per the terms of the payment provider used during booking.
7 Your Rights
You have the right to:
- Access or correct your personal information
- Request deletion of your account
- Withdraw consent for data processing
- Contact us for any privacy-related concerns
To exercise these rights, contact our support team (details below).
8 Children’s Privacy
myHealth services are intended for young and adults (14+). If you are under 18, please use the app under the supervision of a parent or guardian.
9 Contact Us
If you have any questions or requests related to this Privacy Policy, please contact us:
- 📧 Email: bd-office@ihealthscreen.org
- 📞 Phone: +8809610930930, +8801731146077
- 🏢 Address: House 151/B Rd Number 22, Dhaka 1213
To delete account, please request here.
10 Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app, and continued use after updates means you accept the revised policy.
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